• Thomas Brannen

Does Mitel Have 'A Killer App' in the Making?

With its ability to leverage inputs from communication channels with IoT devices, Mitel's Workflow has the potential to grow into a killer UCaaS solution.

While I‘ve attended many Mitel events over my 25-year long career, the 2019 Consultant and Analyst Summit held a few weeks ago in Dallas was my first event in my new role as an industry analyst. So, the lens I viewed the event through was more strategic than product-focused as in years past, being more concerned about where Mitel is headed than the state of the current product portfolio in 2019.

I think I’ll always think like a consultant first, though, and zero in on solutions that solve real problems, which in turn have the potential to drive big-picture industry trends. In today’s competitive landscape, I go into events looking for serious innovation that can serve as a market differentiator.

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