Do you really understand the Customer Journey in 2020? Interview with Jim Burton of BCStrategies
- Thomas Brannen
- Jul 15, 2020
- 1 min read
Understanding The Customer Journey in 2020 is more important than ever, especially given the changes to how people research technology decisions. Nobody I know understands these shifts better than Jim Burton, co-founder of BCSrategies. Jim shares his insight into how the industry is continuing to change and how online research has become even more important due to the lack of in-person conferences.
Commentaires