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Do you really understand the Customer Journey in 2020? Interview with Jim Burton of BCStrategies

  • Writer: Thomas Brannen
    Thomas Brannen
  • Jul 15, 2020
  • 1 min read

Understanding The Customer Journey in 2020 is more important than ever, especially given the changes to how people research technology decisions. Nobody I know understands these shifts better than Jim Burton, co-founder of BCSrategies. Jim shares his insight into how the industry is continuing to change and how online research has become even more important due to the lack of in-person conferences.




 
 
 

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